FAQs
Why is my email not working?
University Email: We are a student app, so please use your university email to log in.
University Status: If you’re using the correct email but still encountering issues, you might not be at one of the universities where we are currently available. You can check our list of partner universities in the general information section.
Future Availability: If your university is not yet listed, don't worry—we’re expanding and will be available to more institutions soon!
Why can’t I @ venues in the chat?
Venue Name: Ensure that you are entering the first three letters of the venue name correctly.
Why are my messages not going through?
Explicit Content: If your message contains explicit or offensive language, the message will not send.
Why can I not join a group chat?
Privacy Settings: The group chat might be private. You will need to request access from the group admin to join.
Why can I not see a group chat I thought I joined?
Join Button: Confirm that you clicked the join button. If you haven’t, you won’t be able to see the chat.
How can I invite someone to a group chat?
Direct Invitation: Go to the person’s profile and add them directly from there.
How do I create a group chat?
Create Group: You’ll need to create a group chat directly from your profile.
Why are the popularity percentages not changing?
Refresh App: Try refreshing the app to see updated percentages.
Update Time: Venue’s percentages are automatically updated every hour, so check back after this time has passed.
Why is the ticket link not working?
High Traffic: The ticket link might not be working due to high traffic. Try again later.
Contact Event Holder: If the link continues to be unresponsive, contact the event organizer for assistance or alternative ticket options.
Why can’t I find my friend?
Name Spelling: Double-check that you’ve spelled their name correctly in the search bar.
Account Status: If you still can't find them, they may have deleted their account or been banned from the app.
Why can’t I see any venues on the map?
Zoom Level: Venues are only visible when zoomed in on the map. Try zooming in to see them.
App & Connection Check: If venues still don’t appear, restart your app and check your internet connection.
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Why haven’t I received payment for the ticket I sold?
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Escrow Hold: Payments are held in escrow by Trustap until the event concludes. You will receive the payment once the event finishes and no disputes have been filed by the buyer.
Delay: If the event has passed and no disputes were raised, ensure your payment details with Trustap are accurate. If the issue persists, contact Trustap or our support team for help.
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The ticket I was sold doesn’t work, what do I do?
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Dispute Period: You can file a dispute with Trustap during the complaint period. Trustap will mediate and resolve the issue.
Escrow Protection: Payments remain in escrow, and the seller won’t receive funds until the dispute is settled.
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Can I receive refunds for tickets bought in the ticket marketplace?
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Refund During Dispute Period: Buyers can receive a refund if they launch a complaint during the 24-hour period before the event ends. Trustap will review the dispute and issue a refund if necessary.
Final Sale After Event: Once the event concludes and no disputes are raised, the sale is final and no refunds will be issued.
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Still not working?
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If you have any further questions, feel free to reach out to us via email at Contact@nightliveuk.com.